Neonalab is a content lab. We check claims, sources, and materials using fixed protocols and turn them into content, descriptions, and documentation. We do not conduct physical, laboratory, or medical testing of products.
| Category | Examples | Basis |
|---|---|---|
| account | email, language, time zone | performance of the contract |
| materials | photos, videos, logos, texts that you uploaded | performance of the contract |
| brand data | catalog, prices, topics, style, rules | performance of the contract |
| social media connection | access tokens, account ID, allowed scopes | your explicit action |
| intake before registration | questionnaire answers, links you provided for analysis | your consent |
| payments | fact and payment amount, invoices | legal recordkeeping obligation |
| action log | who changed what and when, IP address | safety and claim handling |
Neonalab publishes product comparisons. Private data of commercial clients is not used in them — unpublished prices, reports, and payer materials are unavailable to the editorial side, even with a shared technical base. A commercial client does not have the right to edit an independent review. If a brand in the comparison is our client, this is disclosed in the material itself.
Some of the work is done by automated agents. Where you interact with them, it is marked — you always know you are talking to a program, not a person. The agent does not make up personal experience or make decisions about your budget or access.
To operate the service, we use providers of cloud computing, models, acquiring, and social APIs. They are given exactly what is needed for a specific operation. The list of providers and processing countries will be published here before commercial use begins.
Brand materials and data — while the account is active, then according to the data deletion procedure. Unsaved intake form — 24 hours. Activity log — up to 12 months. Financial records — as required by law.
Access, correction, deletion, export, restriction of processing, withdrawal of consent, complaint to a supervisory authority. Requests — [email protected], reply within 30 days.
The service is not intended for people who have not reached the age at which local law allows independent consent to data processing. Age verification is performed before the first interaction.
We will notify you about material changes on this page and by email. The effective date is above.
The legal entity details, the country of data processing, and the legal basis will be added to this document before commercial use begins. We are not listing them now because we will not make them up.